TERMS AND CONDITIONS


PRICING

Aza’s Handmade’s online store displays prices in Euros (EUR) and includes VAT at the product’s tax rate. You will see the tax breakdown in the Shopping Cart and Checkout phase of the online store when the products have been transferred to the shopping cart. All prices are quoted without obligation and we reserve (Aza’s Handmade) the right to price changes and reserve the right to cancel or cancel the sale if there have been any pricing errors due to technical or human errors. If a price difference occurs, we will contact the customer immediately and offer the customer the option to cancel the order. In addition to the prices, the customer will have to pay the delivery costs.

 

SHIPPING COSTS 

Shipping costs include postage and packaging. The prices of the different delivery methods can be seen on the checkout page when the products have been transferred to the shopping.

DELIVERY TIME

We aim to ship all orders within 5-10 working days from receiving the order, if the product is in stock. If delivery times differ, you can see more detailed delivery times on the product page. During the campaigns, the delivery time of the order may differ from the general delivery time. If the product ordered by the customer is not available, we will contact the customer immediately.

Delivery location: Europe 

PAYMENT OPTIONS

Payment in Aza's Handmade online store is made using Checkout payment methods. To ensure the security of the online store, your credit and payment information will be encrypted. 

RETURN POLICY

All our products are handmade, so there may be small differences between the product images and the actual product. As all items are custom made to your requirements, refunds are not normally offered, unless the item received is found to be faulty (for example, the incorrect size or colour ordered). Items should be returned to me within 14 days and via recorded delivery, and buyer must bear the cost of returning. However, my aim is that all customers are absolutely delighted with their purchase, so always contact me if there are any issues at all.

Please note that there may be differences in color tones due to different batches of thread and display settings. If you are dissatisfied with the product please contact info@azashandmade.com first. The returned product must be unused, unchanged and in the original packaging. If the product is clearly defective, it will be repaired or replaced.

PROBLEM SITUATIONS

If the product is lost during transport, damaged or the wrong product has been delivered to the customer, the customer must report the error immediately to info@azashandmade.com. If the package is damaged in the mail, a complaint must be made about the product to the post office immediately.