TERMS AND CONDITIONS
PRICES
Prices are as displayed on our Web Store and are in European Euro. We try to ensure that prices shown on our site are accurate, but they will still need to be validated before your order is processed. If there is a price difference, we will contact you immediately and should you wish to cancel your order, we will refund any money. Prices displayed are inclusive of VAT but exclude delivery charges and customs where applicable. Please see the Shipping costs section for details of our charges.
SHIPPING
Shipping costs for products bought from the Aza’s Handmade web shop include packaging and postage. The prices of the different shipping cost can be viewed on the Checkout page when the items are moved to the shopping cart.
DELIVERY TIME
Processing time 3-10 business days. We aim to ship all orders within 3-10 working days from receiving the order, if the product is in stock. If delivery times differ, you can see more detailed delivery times on the product page. During the campaigns, the delivery time of the order may differ from the general delivery time. If the product ordered by the customer is not available, we will contact the customer immediately.
Estimated time for shipping:
Austria, 2-4 business days
Europe, 1-2 weeks
International shipping (non EU) 2-4 weeks
Please note that delivery time can vary and be delayed! For buyers outside of EU additional costs, such as duties and taxes, may apply. If your country is not listed, please send us a message via our contact page for a custom shipping quote.
PAYMENT
Bank transfer & Paytrail
You can pay with the following payment methods: credit card payment via Stripe (VISA, MasterCard, American Express), credit card payment via PayPal or Paytrail.
To ensure that shopping online is secure, your credit/debit details will be encrypted to minimise the risk of your details being read by an unauthorised individual as they are sent to us over the Internet. If payment for goods is made by bank transfer, goods will only be dispatched when the funds are cleared.
RETURN POLICY
As all items are custom made to your requirements, refunds are not normally offered, unless the item received is found to be faulty (for example, the incorrect size or colour ordered). Items should be returned within 14 days and via recorded delivery, and buyer must bear the cost of returning. However, our aim is that all customers are absolutely delighted with their purchase, so always contact us if there are any issues at all.
Please note that there may be differences in color tones due to different batches of yarn and display settings. If you are dissatisfied with the product please contact info@azashandmade.com first. The returned product must be unused, unchanged and in the original packaging. If the product is clearly defective, it will be repaired or replaced.
PROBLEM SITUATIONS
If the product is lost during transport, damaged or the wrong product has been delivered to the customer, the customer must report the error immediately to info@azashandmade.com. If the package is damaged in the mail, a complaint must be made about the product to the post office immediately.